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Refund and Return Policies

The purchaser shall inspect the products immediately upon receipt. If you are not completely satisfied or if there is a discrepancy with your order, you shall notify Motorparts immediately by sending an email to webmaster@motorparts.com.my or facebook fan page within 7 working days of delivery. If the products are defective or different from what you have ordered, we will exchange them for you within thirty (30) days. If the purchaser fails to do so, the purchaser shall be deemed to have accepted the products. 

 

In the event of returns or exchanges, we require that you return the new and unused products to us in their original packaging and other protective materials as well as all the original labelling attached. Please note that we cannot accept merchandise that has been worn, used, altered or damaged. Motorparts will not assume responsibility for reimbursement or compensation in the event that return / exchange packages are lost, stolen, or mishandled. Motorparts reserves the right to refuse returns or exchanges of any merchandise that does not meet the above requirements at Motorparts ’s sole discretion.

 

Please note that shipping costs will not be subject to refund unless there was an error made by Motorparts in the original shipment. Return shipping charges are the responsibility of the purchaser.